Last Updated: August 22, 2026

30-Day Return Window

You may return any item purchased from Newengland Lifes within 30 days from the date of receipt. A return does not need to be related to a product defect. If you are not satisfied with your purchase for any reason, you may request a return and refund, provided the item meets the return conditions below.

Return Conditions

To be eligible for a return, items must be:

• Unused
• In original condition
• In original packaging

Items that show signs of use, damage caused by the customer, or missing original packaging may not be accepted unless the item arrived damaged or defective.

How to Start a Return

To initiate a return, contact us at [email protected] with your order number and the reason for the return. We will provide return instructions and a prepaid return shipping label.

Return Shipping Costs

Return shipping is free. We will provide a prepaid return label at no cost to you. You will not be charged for return postage.

Restocking Fees

We do not charge restocking fees. The full item price will be refunded once the return is received and inspected.

Return Address

Please send all returns to:

1105 W Mission Rd, Alhambra, CA 91803, United States

Do not return items without first contacting us to receive return instructions.

Refund Processing Time

Once we receive your returned item, we will inspect it and process your refund within 1–2 business days. After the refund is processed, the time it takes for the funds to appear in your account depends on your payment provider. Refunds are returned to the original payment method and typically appear within 7–10 business days.